Cancellation and Refund Policy

Our goal

We know life changes quickly, especially during perimenopause. This policy is designed to be fair: it respects your time and mine, keeps the practice running smoothly, and means we can both show up fully for every session.

How to cancel or reschedule

Every booking confirmation email contains a link to manage your appointment through Halaxy. You can cancel or reschedule directly from that link at any time, or you can email us at heidi@seasonednutrition.com.au.

Consultations

- 24 hours or more before your appointment: You may cancel or reschedule at no charge. A full refund will be issued to your original payment method.
- Less than 24 hours before your appointment: We understand things come up, but late notice makes it hard to fill the spot. In these cases, a 50% cancellation fee applies.
- No-show: If you do not attend and do not contact us, the full consultation fee will be charged.

Medical emergencies: We are reasonable humans. If you are unwell, dealing with a family emergency, or something genuinely unavoidable happens, please contact us as soon as you can. We will always treat true emergencies with compassion and will not apply cancellation fees in those circumstances.

Gift vouchers and third-party bookings

If your session was purchased as a gift or by a third party, the same cancellation and refund terms apply. The refund, if eligible, will be issued to the original purchaser's payment method.

Refund process

Approved refunds are returned to the original payment method (credit card or PayPal) within 5 to 10 business days. We are not responsible for delays caused by your bank or payment provider.

Australian Consumer Law

Nothing in this policy overrides your rights under the Australian Consumer Law. If a service is not delivered as described, or there is a major problem, you are entitled to a remedy under consumer guarantees.

Questions?

If something is unclear, or you are worried about an upcoming appointment, please reach out. We would much rather talk it through than have you stress about the fine print.

Email: heidi@seasonednutrition.com.au