Privacy Policy

Seasoned Nutrition ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal and sensitive information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Types of Information We Collect

To provide you with high-quality nutrition coaching, we collect both personal and sensitive information:

  • Personal Information: Name, email address, phone number, and date of birth.

  • Sensitive Information: Health history, dietary habits, symptom tracking, lifestyle information, and any relevant medical records you choose to share.

2. How We Collect Your Information

We collect information directly from you when you:

  • Book an Amuse Bouche call or Consultation through Halaxy via our website.

  • Complete our Master Intake Questionnaire.

  • Participate in coaching sessions via Telehealth.

  • Contact us via email or social media.

3. Why We Collect This Information

We collect your information to:

  • Assess your nutritional needs and provide personalised coaching.

  • Communicate with you regarding your bookings and programs.

  • Send you relevant health information and updates (if you have opted-in).

  • Comply with legal and professional obligations.

4. Storage, Security, and Retention

We take the security of your data seriously. Your information is stored electronically using secure, password-protected platforms, including Squarespace and Google Drive.

Data Retention: In accordance with Australian health record-keeping requirements, we will retain your health information for a period of seven (7) years from the date of your last consultation. After this period, your information will be securely deleted or de-identified, unless we are required by law to retain it for longer.

Please note that as we use third-party providers like Squarespace and Halaxy, some data may be processed or stored on servers located outside of Australia. By using our services, you consent to this.

5. Disclosure of Information

We will never sell your data. We only disclose your information:

  • When required by law or to prevent a serious threat to health or safety.

  • With your explicit consent (e.g., if you ask us to communicate with your GP).

  • To third-party service providers who help us run our business (e.g., payment processors or scheduling software).

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to any inaccurate or out-of-date information.

  • Withdraw your consent for marketing communications at any time.

7. Complaints

If you have any concerns about how we handle your privacy, please contact us at heidi@seasonednutrition.com.au. If we are unable to resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Us

For any questions regarding this policy, please contact: Seasoned Nutrition Email: heidi@seasonednutrition.com.au - Location: Sunshine Coast, QLD